World Closure & Character Transfer info

Random chat discussion
Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

World Closure & Character Transfer info

Post by Baz » Sat Sep 12, 2015 3:30 am

On September 14th we will begin transfers off of the first two of our closing worlds Elendilmir- US and Estel- EU. On that day the transfer button will appear in the launcher and allow players to move characters and accounts for free from Elendilmir and Estel ONLY to any of the remaining worlds for the corresponding region. (US- Arkenstone, Crickhollow, Landroval and Gladden *Brandywine remains closed to transfers at this time. EU- Belegaer, Gwaihir, Sirannon, Laurelin, and Evernight) After this date free transfers off Elendilmir and Estel, will remain available. There is no need to rush into making a decision. You will continue to be able to play on your source world until 2016. If you wish to move to Brandywine and are on a US source world, you can stay on your source world until we re-open Brandywine as a destination world. We expect to do this towards the end of the year.

Kinship leaders and members of Elendilmir and Estel, prepare for your moves and make sure to check in to see where your kinship mates and friends plan to go. Remember that to make a Kinship transfer smooth, the Kinship Leader should move character and shared data to the destination world first, followed by the Kinship members so that everyone is auto-added on the new world. More info on Kinship and Tribe moves here: https://www.lotro.com/en/game/articl...transfer-guide

We will monitor these transfers and the health of the populations of the destination worlds and will move on to the next two worlds in the weeks following if all is well. You can see a list of closing worlds in order here: https://www.lotro.com/en/game/articl...e-announcement

In the meantime we are working away in the background setting up the new hardware and datacenter to make the remaining worlds ready for you to enjoy. Transfers between remaining worlds will reopen after the new hardware is in place.

All the info on the consolidation effort and the details on transfers and what goes with you along with an FAQ can be found here: https://www.lotro.com/en/game/articles/world-transfers
Thank you all for your continued patience and feedback on this process!

Athena “Vyvyanne” Peters
Executive Producer, Lord of the Rings Online

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure Info

Post by Baz » Sun Sep 20, 2015 1:35 am

Sep 17 2015

Overall the process has been going very well. Thousands of transfers have been completed without issue since Monday without issue. We did see the transfers taking longer than expected during peak traffic and the team is looking into ways we can optimize this further. The only other surprise was the longer than normal forum bans that came with the process. We are also looking at ways we can try to resolve this as well.

Beyond the above listed there were no other issues we did not know about from a technical standpoint. There were a small number of transfer failures, but we knew that in some rare cases this would occur and our CS team is working to help anyone who runs into an issue.

Once we get through the weekend and have a chance to analyze the data, we will have more information.


Andy "Frelorn" Cataldo - Senior Community Manager

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure Info

Post by Baz » Tue Sep 22, 2015 4:20 pm

Sep 22 2015

World transfers off of Gilrain will be available on September 28th and Riddermark will be available on September 29th!


Andy "Frelorn" Cataldo - Senior Community Manager

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure Info

Post by Baz » Tue Sep 22, 2015 8:24 pm

Tue, 22 Sep 2015

Please be aware that during the transfer process your LOTRO forum account will be suspended for up to 6 hours. This is not a disciplinary action, but rather a side effect of locking the game account so the process can complete.

Also note that if you have not received a transfer completion email within 6 hours of your transfer process, it is safe to login to your account and characters. In some cases the email is not being received by players and we are investigating that issue.

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure & Character Transfer info

Post by Baz » Sun Sep 27, 2015 9:23 pm

Player made guide all about the process with some useful tips:

https://www.lotro.com/forums/showthread ... ost7447112

User avatar
Obion
Posts: 1394
Joined: Sun Dec 19, 2010 3:46 am
Location: Malmo, Skane (the country)
Contact:

Re: World Closure & Character Transfer info

Post by Obion » Mon Sep 28, 2015 2:47 pm

Good reading in that forum thread.
Vyvyanne posted
"Clarification of order
You should move your House owner and/ or Kinleader with Account data first and then the rest if you want to assure the least potential error scenarios. You can always move the account data again with every character transferred after that if you want to keep clearing out any items that might drop into the shared space with subsequent transfers. Account data moves are free and can be done multiple times in a row as long as it is going only one way (as in no going back to the world you just transfered from)."
Image

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure & Character Transfer info

Post by Baz » Mon Sep 28, 2015 8:28 pm

28/09/2015

Vyvyanne

Gilrain now available for transfers

Gilrain transfers are now switched on! Remember on this first day transfer times could take upwards of 6 hours and will lock out your account on forums and game during that time.

We will be reopening transfers between remaining worlds after we are on the new hardware. We expect this work to be done towards the end of the Fall.

U17 is not reliant on the new hardware. We expect to have it release before the hardware work is complete.

User avatar
Obion
Posts: 1394
Joined: Sun Dec 19, 2010 3:46 am
Location: Malmo, Skane (the country)
Contact:

Re: World Closure & Character Transfer info

Post by Obion » Thu Oct 01, 2015 10:05 am

Vyvyanne
"Eldar and Firefoot
World transfers off of Eldar will be available on October 5th.

World transfers off of Firefoot will be available October 6th."

https://www.lotro.com/forums/showthread ... rs-Opening!

So if the schedule keeps at 1 US and 1 EU server per week, we would be looking at 17 of November for Snowy.
Image

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure & Character Transfer info

Post by Baz » Thu Oct 08, 2015 10:05 pm

08/10/2015

Vyvyanne

World transfers off of Anduin will be available on October 12th.

World transfers off of Nimrodel will be available October 13th.

Opening Servers One at a Time

"Why don't we just open all of the servers for transfer at once?"

I am seeing this question a lot, so I want to address it. The main reason we are doing a slow roll out, is that the transfer service is limited in the number of requests it can handle at once. This is why the wait time is longer in the first 24 hours we open a new server for transfer than a couple days later. If we opened all servers at once, the service would get bogged down and wait times, during which your account is locked, would become unreasonable as everyone flooded the service. Thus we are opening one at a time, letting the wait times settle, monitoring the destination servers to make sure none are being over loaded and then moving on to the next. This method provides the smallest disruption to play time. Once the main rush of consolidation is complete, there should be no issues with normal transfer times as they are not as high demand.

We understand it is hard to wait. We are all eager to have the transfers completed and be on the brand new hardware, but patience in this case will result in a better overall experience for everyone. We are working hard to get it complete as soon as possible.

Thank you for your continued patience,
Vyvyanne

Baz
Lieutenant
Lieutenant
Posts: 532
Joined: Mon Oct 24, 2011 4:08 pm

Re: World Closure & Character Transfer info

Post by Baz » Wed Oct 14, 2015 7:04 pm

Vyvyanne

World Transfer Status Update 10-14-2015

We are now nearly halfway through turning on all the transfers for closing worlds onto the remaining worlds. Elendilmir, Estel, Riddermark, Gilrain, Firefoot, Eldar, Nimrodel, and Anduin are all now available for off world transfers. Morthond will be available on Monday October 19th (around 11am EST) and Windfola on Tuesday October 20th about the same time. Additionally Brandywine and Evernight (our two largest worlds) are now available for transfers OFF ONLY to the other remaining worlds.

The rest of the closing worlds will have their transfers turned on in the coming weeks to be announced as we evaluate stability and determine we are ready for the next set. This is occurring every 1 to 2 weeks. For the order in which we are turning worlds on see the following list https://www.lotro.com/en/game/articl...e-announcement

How about the new server hardware and datacenter that all these consolidations are for? The new hardware is coming along great. We have all the equipment in place and built out and are now onto the arduous task of moving all of the software and data from the old hardware to new, making sure connections are correct, running QA tests etc. We should be a load test on the new Bullroarer Beta world in the next week or two and will make announcements about it as soon as we have a date locked down. The aim is to have everything completed and live before the US Thanksgiving holiday. In the meantime we are monitoring the Evernight population closely, have added some additional hardware resources to it to increase capacity and if we start seeing issues we might have to slow down transfers, but we hope it will not come to that as I know everyone on the closing worlds is looking forward to their opportunity to transfer.

Free Remaining World Transfers post consolidation

Originally we announced that we would provide a one month time frame in which players could re-shuffle among remaining worlds should they decide they did not care for the world the originally chose. After some testing and initial trials we have discovered this method of open transfers would not work. Instead we have decided to go with granting every account 3 Character transfer tokens, which will be granted in line with moving to the new hardware, and Free Transfer Events, which will be periods of time in which characters on a remaining world have opportunity to move to one of the other remaining worlds for free.

We will hold an event lasting 1 month for each of the 10 remaining worlds that will cycle 2 at a time (1 EU & 1 US) and will allow players on the worlds that week to go to any of the other remaining worlds in their region for free (does not require use of a token). For example on Arkenstone’s month a player can choose to move one or all of their characters on Arkenstone one way to Brandywine, Crickhollow, Landroval, or Gladden for free. We will post a schedule closer to the conclusion of the consolidation of the closing worlds and the turning on of the new datacenter. The schedule will be posted on website, forums, weekly emails and the current Worlds of the month in the Launcher news feed. The 3 character transfer tokens you will be granted will allow you to make a move for your primary characters outside of one of these windows for free if you choose not to wait. Paid character transfer moves cost 1 token per character. Shared Account item moves are always free.

RP and RE World Naming policies

As part of the server merges, we are aware that there are many people who are entering Laurelin and Belegaer without a full understanding of the rules for a roleplay server. These servers have enforced roleplay names. This means that any name that falls outside of those rules is subject to change. This can come as a shock to those who have played for years with a name they are attached to but which falls outside of these rules.

Until December 31st, we will attempt to practice a relaxed version of the naming rules as though the servers were just like the ones who do not enforce roleplay names. I would encourage those who plan to call these roleplay enforced servers their home to contact In-Game Support to request a rename token as part of a proactive approach to avoid a naming violation. After the final free server transfers, the naming policy will revert to the original roleplay enforced version and your name will be subject to those rules.

Post Reply